FAQ

Kela Designs is striving to make our packaging materials more eco-friendly to help our earth! We use reused, recycled, compostable, and recyclable materials as much as possible, and are working to phase out single-use plastics in our packaging.

Tracking your order

All US domestic orders for certain items include tracking. Please note that the tracking can take up to 48 hours to update the tracking after orders are mailed.

Click the link with the tracking number in the shipping confirmation email to track your order.

Once orders are dropped at the post office, they are unfortunately out of our hands. We are provided with the same tracking information you are and we are not responsible for items lost by mail carriers. 

If you have not received your order 2 weeks after its ship date, please contact your local USPS to check on the status of your package. Please let us know if they are unable to locate your package.

Returns and Exchanges

We accept returns and exchanges.

Contact us within: 7 days of delivery

Ship items back within: 14 days of delivery

Please contact us as soon as possible if you need to cancel your order or correct your shipping address. Orders that have already been processed or shipped cannot be cancelled. Once your order has been shipped and handed off to the mail carrier, the shipping address cannot be changed.

Please contact us if you have any problems with your order.

Bulk Orders